Collaborative Consulting

ABSTRACT

Learn to manage expectations, balance conflicting forces and design effective communications using the Professional Services Framework and Consultant Communities Model.  Learn to bridge the service-delivery gap through deliverable hand offs throughout the service life cycle.  This highly interactive workshop steps through what it takes to prepare for a meeting or work session as a facilitator.  While utilizing newly learned facilitation techniques, participants address typical challenges and manage through closing steps so session objectives are met.  Roles and responsibilities are covered.

AUDIENCE

Appropriate for consultants who provide services to an internal or external client.

DURATION

2 Days

LEARNING OUTCOMES

Upon completion of this workshop, the participant will be able to:

• Proactively manage conflicting forces using the Consultant Communities Model
• Utilize the Professional Service Framework to identify appropriate deliverables, skills and tools needed to proactively manage a service delivery project throughout the life cycle
• Prepare, manage and close a facilitated work session

TOPICS

• The Professional Services Framework
• The Consultant Communities Model
• Developing Your Professionalism
• Managing Customer Expectations
• Facilitation Skills
• Leading Effective Meetings

Code:  lcp021