Retail Organization

Need

An upscale retailer with 1500 stores and e-commerce services transitioned from an offshore external vendor model. Company representatives still considered the India-based employees as vendor staff with an “us vs. them” mentality that hurt staff turnover and overall business success. Geographically dispersed organization members needed to work as a truly integrated team.

Solution

Lighthouse Consulting Partners customized training to transition offshore providers, and rolled out the training solution to all North American Project Managers.

Results

This company has improved cohesiveness and reduced turnover. Additional metrics further quantify the benefits of the training.