Medical devices product and service provider

Need

A major medical device company experienced inconsistent communication between field operations and sales. It was difficult to manage resources and client expectations. A complex change process escalated internal costs. The company sought to improve internal hand-offs between sales and field services, and better define and manage internal and external customers.

Solution

Our experts implemented a Statement of Work approval process between sales, delivery, and the client. Statement of Work includes key objectives to improve existing process and the customer relationship.

Results

By implementing a Project Start Up & Statement of Work, Lighthouse Consulting Partners helped the company:

improve project scope definition
increase collaboration
improve management of customer requests
build consistency in management oversight, and increased profitability