Global Pharmaceutical Company

Need

A global pharmaceutical company sought to solve the challenges of working offshore. They looked to improve communications with offshore liaisons and teams, and effectively reduce changes and improve operations.

Solution

Lighthouse Consulting Partners designed a custom solution to address performance needs based on the International Institute of Business Analysis (IIBA) Business Analyst Body of Knowledge (BABOK). Training targeted project team members including business analysts and product managers. Broad enough to be relevant for project managers and specific to the needs of analysts, Lighthouse launched a series of highly interactive workshops.

Results

Through collaborative training, the company:

gained a deeper understanding of business analysis processes
improved operations of project managers and offshore service providers
refined and clarified job descriptions
reduced change requests