The Professional’s Toolkit

ABSTRACT

This highly interactive workshop provides the participant with the practical resources, tools and techniques necessary to increase confidence and effectiveness. Participants will discover a variety of questioning techniques, assess and learn listening skills, practice a negotiation model with their peers, and create a personal toolbox during a highly interactive facilitation experience. Case studies are tailored to the audience.

AUDIENCE

This workshop is designed for functional and project managers, team members, consultants and those filling a facilitation role.

DURATION

2 Days Instructor-Led

LEARNING OUTCOMES

Upon completion of this workshop, the participant will be able to:

Use very specific questioning to move a customer from passive interest to action
Understand the difference between features, advantages and benefits
Assess his or her own listening ability
Improve listening through the use of skill development and a practical model
Prepare for and ethically negotiate with clients and peers
Utilize a six step model to improve negotiating success
Increase his or her effectiveness as a facilitator utilizing state of the art tools to prepare for, manage and close a meeting.
Deal effectively with troublesome groups and individuals

TOPICS

Facilitation – Before, During and After
Effective Negotiating Techniques
Stakeholder Analysis
Idea Generation and Problem Solving
Managing Difficult Situations
Obtaining Feedback and Using Evaluations
Questions That Manage a Situation
Connected Listening
Negotiation Steps

Code: LCP002