Collaborative Consulting

ABSTRACT

Learn to manage expectations, balance conflicting forces and design effective communications using the Professional Services Framework and Consultant Communities Model. Learn to bridge the service-delivery gap through deliverable hand offs throughout the service life cycle. This highly interactive workshop steps through what it takes to prepare for a meeting or work session as a facilitator. While utilizing newly learned facilitation techniques, participants address typical challenges and manage through closing steps so session objectives are met. Roles and responsibilities are covered.

AUDIENCE

Appropriate for consultants who provide services to an internal or external client.

DURATION

2 Days

LEARNING OUTCOMES

Upon completion of this workshop, the participant will be able to:

Proactively manage conflicting forces using the Consultant Communities Model
Utilize the Professional Service Framework to identify appropriate deliverables, skills and tools needed to proactively manage a service delivery project throughout the life cycle
Prepare, manage and close a facilitated work session

TOPICS

The Professional Services Framework
The Consultant Communities Model
Developing Your Professionalism
Managing Customer Expectations
Facilitation Skills
Leading Effective Meetings

Code: lcp021

Programs and Courses

BAR program

GOLD program

PM program

PS program