This hands-on workshop provides employees with survival skills necessary to manage themselves through an organizational transition. They will learn what is driving the change and why they need to embrace a new way of working. The process of individual change and its relationship to organization culture is explored. Individuals will assess their change competencies and consider their potential for becoming a change agent.

AUDIENCE:
This workshop is intended for employees as well as managers and supervisors.

DURATION: 4 hours

LEARNING OUTCOMES:

Upon completion of the workshop, participants will be able to:
1. Recognize drivers of organizational change
2. Manage through the transition
3. Understand the natural reaction to change
4. Prevent stress by recognizing common reactions to change
5. Transition to a role of change agent

TOPICS:

Stress Prevention
Common Mistakes when Responding to Change
The Individual Change Process
Being a Change Agent
Organizational Culture
Change Management
Coaching
Overcoming Barriers

LCP089 v1.0

This hands-on workshop provides managers with an overview of organizational change management which includes change strategies and a roadmap of phases, deliverables and team roles. Participants will leave with a stakeholder impact map, a communications plan and a coaching plan to manage employee resistance.

AUDIENCE:
This workshop is intended for managers and supervisors.

DURATION: 2.5 hours

LEARNING OUTCOMES:

Upon completion of the workshop, participants will be able to:
• Build a step-by-step roadmap for managing change
• Create a stakeholder impact map
• Assess the impact of changes on the company’s culture
• Develop strategies for generating desire for change
• Craft a resistance management plan

TOPICS:

Benefits of Organizational Change Management
Individual Change Process
Change Management Methodology
The 7-S Framework for Organizational Change
Communications Plan
Stakeholder Impact Map
Sponsor Role
Coaching and Resistance Management

LCP088 V1

Learn to manage expectations, balance conflicting forces and design effective communications using the Professional Services Framework and Consultant Communities Model.  Learn to bridge the service-delivery gap through deliverable hand offs throughout the service life cycle.  This highly interactive workshop steps through what it takes to prepare for a meeting or work session as a facilitator.  While utilizing newly learned facilitation techniques, participants address typical challenges and manage through closing steps so session objectives are met.  Roles and responsibilities are covered.

AUDIENCE

Appropriate for consultants who provide services to an internal or external client.

DURATION

2 Days

LEARNING OUTCOMES

Upon completion of this workshop, the participant will be able to:

• Proactively manage conflicting forces using the Consultant Communities Model
• Utilize the Professional Service Framework to identify appropriate deliverables, skills and tools needed to proactively manage a service delivery project throughout the life cycle
• Prepare, manage and close a facilitated work session

TOPICS

• The Professional Services Framework
• The Consultant Communities Model
• Developing Your Professionalism
• Managing Customer Expectations
• Facilitation Skills
• Leading Effective Meetings

Code:  lcp021

This workshop focuses on the professional wanting to provide a total solution to his or her customer. In order for this to happen, there must be a thorough understanding of the customer’s short and long term business objectives and how your solution aligns to and supports those objectives. In addition, we must have knowledge of the customer’s marketplace, their competitors, their suppliers and their core business processes. Next we have to earn the right to get their business by developing key executive relationships and trust. It’s about becoming a trusted advisor and valued partner.

AUDIENCE

This workshop focuses on teams working together to formulate options to present to customers, and includes the selling of both product and services. Sales teams may include business development engagement managers, technical architects, project managers, methodologists, product managers, procurement and support managers.

DURATION

2 Days, 14 PDU

LEARNING OUTCOMES

Upon completion of this workshop, the participant will be able to:

• Uncover forces affecting customer decisions by examining profitability impacts
• Identify potential opportunities to filling customer gaps with your products or services
• Create an opportunity statement and value proposition
• Assess stakeholders and identify key buyer roles
• Develop an approach to building your credibility in the eyes of the customer
• Assess your readiness to present your solution to executives
• Present your recommendation to meet the needs of your audience

TOPICS

• Understanding the Customer
• Value Drivers, Value Enablers & Value Impacts
• Opportunity Statement
• Advantage and Benefit Statement
• Value Proposition
• Competitive Strategies and Tactics
• Executive Presentation

Code: lcp024

This workshop provides attendees with practical methods to meet the challenges inherent in working in a distributed environment. Participants will learn the characteristics of a successful remote team member along with the skills required to manage virtual teams, and will develop a personalized kit of best practice tools and rules. Building virtual team processes, selecting appropriate technologies, facilitating team sessions and designing a communications plan that meets the needs of the team are all part of this highly interactive session. Regional communication preferences and stages of cultural adjustment are presented.

AUDIENCE

This workshop is designed for distributed team managers and remote team members.

DURATION

2 Days

LEARNING OUTCOMES

• Upon completion of this workshop, the participant will be able to:
• Assess the effectiveness of both the virtual manager and the remote team member
• Understand the differences between remote and conventional teams
• Align team processes with best practices in the virtual environment
• Determine the technology that will most help the team succeed
• Create your own tools and rules for managing remote team

TOPICS

• Virtual Team Manager Skills
• Remote Worker Characteristics
• Conducting a Virtual Team Meeting
• Virtual Team Processes
• Communication Planning with Technology
• Best Practices for Distributed Teams
• Global Team Impacts

Code: lcp026